Frequently Asked Questions
How often will you clean my windows?
We can clean them as often or as infrequent as you like. Most customers choose every 4 or 8 weeks. We are very happy to do them less often as long as it coincides with a time when we are cleaning other properties in your area.
Will you do a one off clean?
Yes, we are happy to carry out a one off clean.
When will you do the initial clean?
We will undertake the initial clean as soon as possible and then your subsequent clean will be carried out when we are next in your area to coincide with other work.
Do you clean the frames every time?
We undertake a deep clean on the initial visit which includes the frames, windows, sills and doors. We charge extra for this first clean. Most customers only require the frames cleaning occasionally however, some customers have the frames cleaned every time. The choice is yours.
Do you offer the traditional method of window cleaning?
Yes. We do offer the traditional method using a ladder and squeegee however, the reach and wash system is safer, less intrusive, leaves the glass cleaner for longer and takes half the time. We generally charge much less to use the reach and wash method.
Will it be the same member of staff every time?
It will not necessarily be the same person who visits your property on every occasion.
Will you let us know you are coming?
We offer all our customers a text or email alert service early on the morning of our intended visit. This message comes through at approximately 7:00am.
Will it be the same day every day?
No, unfortunately due to inclement weather, staff holidays and unforeseen circumstances we cannot guarantee the same day every time.
Do you cover my area?
For domestic window cleaning we cover, Harrogate, Knaresborough, Wetherby, Collingham, Linton, Otley, Killinghall, Hampsthwaite, Beckwithshaw, Bickerton, Boston Spa, Kirkby Overblow, Sicklinghall, North Rigton, Burn Bridge, Pannal, Follifoot, Ripley, Burnt Yates, Huby, Spofforth, Bramham, Walton, Kettlesing, Birstwith, Stainburn, Weeton and Pool in Wharfedale.
For commercial window cleaning we cover the whole of Yorkshire.
Is the price you quote me fixed?
Initially, we provide two prices, one for the initial deep clean and then a regular price for every clean thereafter. The regular clean price is the price you will pay after we have cleaned your windows. There are no hidden charges.
Do I have to be at home?
No. We will undertake the work and then leave a card to let you know we have cleaned your windows. You will also receive an invoice via email. Both the card and email invoice will show all of our payment options.
Can I specify the day?
We will do our best to accommodate a special request which may include some internal window cleaning where you will have to be in. Regular external window cleaning has to be undertaken when cleaning other houses in your area.
Can I cancel at any time?
Yes. You can call the office or send an email and we will terminate our agreement with immediate effect.
When do I pay you?
We ask that you settle payment as soon as possible but no later than 7 days.
Can you clean my windows inside?
Yes. Just let us know and we will arrange to do this on our next scheduled visit.
Does the weather affect the service?
Our operatives work all year round in most weather conditions.
Do you need to park near the house?
Yes. We would need to park as near to your house as possible. If parking is problematic, it may be difficult to provide you with this service.
Is it important to have my gutters cleared out?
Yes. Gutters become clogged with debris such as moss, leaves, weeds and grass. This affects the ability to drain the water away. If left, this can lead to a number of issues such as internal damp, damage to brickwork and rendering and can even damage the foundations.
How do you clean the gutters?
Up to 10 meters high, we use ladders, our hands and extension poles to clear out the gutters. This enables us to see what is in the gutters and also if there are any other problems you need to be made aware of. Above 10 meters we would need to use a mobile access platform (cherry picker).
How often should I have my gutters cleared out?
This depends on where you live. If there are big trees around your house then we recommend at least once a year. If there are no trees then perhaps every two or three years.
Where will the gutter debris go?
We will dispose of the gutter debris in your brown bin or a suitable compost area within the garden.
Will I need to be in for you to clear my gutters?
No, we are completely self-sufficient. We will undertake the work and leave a card. If there is anything to report, we will email you.
Why should I have my driveway or patio jet washed?
A clean driveway or patio is always nice to see however, if left unmaintained for too long it can become full of weeds, moss and algae which could make it dangerous and slippery.
How often should I have this done?
Ideally, we recommend once per year to keep the areas looking clean and tidy.
Do I need to be at home when the work is undertaken?
No. The driveway will need to be clear of cars but we are more than happy to remove and replace all plant pots, garden furniture and other items.
Do you use your own water?
No. We would need access to an outside tap with good water pressure.
Do you re-sand block paving?
Yes. We brush kiln dried sand into the joints after the cleaning process has dried.
Why should I have my uPVC cleaned?
Over the years, if not maintained, uPVC will become grey and discoloured. This will affect the appearance of your property in a negative way.
How do you clean the uPVC?
We use a combination of water, detergents or specialist cream cleaner depending on how dirty the uPVC is.
How often should I have my uPVC cleaned?
Ideally, once a year. A regular clean will keep your property looking well loved!